Shipping Policy
Last updated: January 30, 2025
1. Shipping Areas
We ship our premium spices across India and internationally. Our primary shipping hub is located in Himatnagar, Gujarat.
- Domestic Shipping: All states and union territories of India
- International Shipping: Available to select countries (contact us for details)
- Local Delivery: Same-day delivery available in Himatnagar and surrounding areas
2. Delivery Timeframes
Domestic Shipping:
- Gujarat: 1-2 business days
- Metro Cities: 2-4 business days
- Other Cities: 3-7 business days
- Remote Areas: 5-10 business days
International Shipping:
- Express: 3-7 business days
- Standard: 7-15 business days
3. Shipping Charges
- Shipping charges are calculated based on weight, destination, and delivery speed
- Free shipping available on orders above ₹1000 within Gujarat
- Free shipping on bulk orders above ₹5000 across India
- International shipping charges vary by destination and will be quoted separately
- Express delivery charges apply for same-day and next-day delivery
4. Packaging
We take special care in packaging our spices to maintain freshness and prevent damage:
- All spices are sealed in airtight containers
- Protective packaging to prevent breakage during transit
- Temperature-controlled packaging for sensitive products
- Eco-friendly packaging materials wherever possible
5. Order Processing
- Orders are processed within 1-2 business days
- You will receive a confirmation email with tracking details
- Orders placed on weekends or holidays will be processed on the next business day
- Custom orders may require additional processing time
6. Tracking Your Order
Once your order is shipped, you will receive:
- Tracking number via email and SMS
- Real-time updates on delivery status
- Estimated delivery date
- Contact information for the delivery partner
7. Delivery Issues
If you experience any delivery issues:
- Contact us immediately at +91 91122 91538
- We will work with our shipping partners to resolve the issue
- Replacement or refund will be provided for damaged or lost shipments
- Delivery attempts will be made 2-3 times before returning to sender
8. Special Handling
- Bulk orders receive special handling and packaging
- Temperature-sensitive products are shipped with appropriate care
- Fragile items are marked and handled with extra care
- Special delivery instructions can be accommodated upon request
9. Contact for Shipping Queries
For any shipping-related questions or concerns: