Refund & Return Policy

1. Our Commitment to Quality

At Patel Masala, we are committed to providing premium quality spices. If you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your satisfaction.

2. Return Eligibility

You may return products under the following conditions:

• Products are damaged or defective upon arrival
• Wrong product was shipped
• Products do not match the description
• Quality issues with the spices
• Packaging is compromised affecting product quality

3. Return Timeframe

• Damaged/Defective Products: Report within 24 hours of delivery
• Quality Issues: Report within 7 days of delivery
• Wrong Product: Report within 48 hours of delivery
• Bulk Orders: Special return terms apply (contact us directly)

4. Return Process

To initiate a return:

1. Contact us immediately at +91 91122 91538 or info@patelmasala.com
2. Provide order number and reason for return
3. Send photos of the product and packaging if damaged
4. We will provide return instructions and pickup details
5. Pack the product in original packaging if possible

5. Refund Options

Once we receive and inspect the returned product, we offer:

• Full Refund: For damaged, defective, or wrong products
• Replacement: Same product replacement at no additional cost
• Store Credit: Credit for future purchases
• Partial Refund: For partially damaged products (if acceptable to customer)

6. Refund Processing Time

• Bank Transfer: 3-5 business days
• UPI/Digital Wallets: 1-2 business days
• Cash on Delivery Refunds: 5-7 business days
• Credit Card: 5-10 business days (depending on bank)

7. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened and used (unless defective)
• Custom or specially prepared spice blends
• Products returned after the specified timeframe
• Products damaged due to misuse or improper storage

8. Quality Guarantee

We stand behind the quality of our spices:

• All products undergo rigorous quality testing
• Freshness guarantee on all spice products
• Authentic flavor and aroma assurance
• Purity certification available upon request

9. Shipping Costs

• Return shipping is free for damaged or defective products
• Return shipping is free for wrong products shipped
• Customer bears return shipping cost for other returns
• We provide prepaid return labels for eligible returns

10. Bulk Order Returns

Special terms apply for bulk orders:

• Contact us directly for bulk order returns
• Inspection may be required before return approval
• Partial returns may be accepted for large orders
• Custom return arrangements can be made

11. Contact for Returns

For any return or refund queries: